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Client Reviews on Direct Communications

    • 3.8
  • 79 Reviews

Most helpful positive review

0 people found the following review helpful

By steve wuthrich Oct 18, 2019

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Most helpful critical review

0 people found the following review helpful

By Tyler Downing Jun 18, 2019

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Overall Feedback:

Very Fair and great service!

Overall Feedback:

Getting signed up was easy! Tara, who we spoke to on the phone to get our services scheduled went above and beyond. We needed to get hooked up sooner than they had availability for. Tara put us on a "Cancelation List" and called 10 minutes after our initial call with a date two full days earlier. We've only had the services for 5 days. So far, so good.

Overall Feedback:

Simple reliable plans, simple installation. So good so far.

Overall Feedback:

The most horrid internet service and customer service in the area. Not only did it need to be reset weekly, but when we moved away they failed to cancel the service and will not refund the continued charges to our credit card. They even sent technicians out to set our tenants up with service after we called to cancel and set up the new service, and have been double charging the property! I called in to reiterate that we had canceled, and Tara blamed us -- ha! Please do yourself a favor and go elsewhere.

Overall Feedback:

Prices are a little high but speeds are amazing so it’s worth it! Also the staff in the office are very friendly and professional!

Overall Feedback:

Hi, I got the same response from you that I got from Diane. This is literally the smallest issue I have ever had with a company, but the biggest hassle to resolve. All I wanted to do was set up autopay, but the credentials you provide me with don't work on your site. I've read the instructions on how to register and have followed them perfectly. The issue is that when I go to sign in with the credentials that you provide, it says they're invalid. This is not something that I can fix!!!! Please fix your site so that I can have the convenience of Autopay.

Overall Feedback:

RESPONSE TO THE OWNER'S RESPONSE - No, that isn't what was told to me on the phone, in fact they said the opposite. The charge showed up only after I was specifically told by your scheduling dept on the phone AND your tech that there would be no charge at all as long as they only set up your own router and that is all they did. You already knew this so please don't say it was just routine when you know what actually happened. I already paid you the $75 so please be honest about the circumstances of the erroneous charge. ORIGINAL REVIEW - I spoke with a supervisor there named Diane who referred to herself as the "highest employee there is" at Direct Communications. She was very frustrating to talk to. We were told by a scheduling rep 6 weeks ago that they would not charge us anything to bring out and plug in their own equipment (just a router) and we confirmed that with their tech when he came out. The next month they added $75 to our bill and when I called to inquire about the extra fee, Diane said it was a case of "he said, she said" about her own employees because they both said something different than she did. I've learned time and again that Direct Communications doesn’t put their customers first. This last encounter left me particularly frustrated because they did something very different than they said they would.I paid the $75 erroneous charge, but I'm not a satisfied customer and am shopping elsewhere for a more reputable internet provider.

Overall Feedback:

Very personal customer service.

Overall Feedback:

Great service and great customer service

Overall Feedback:

They were quick. To get me set up and the installation guy that came for the installation was pollite and clean was very thorough during the install thanks guys

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